bdoak's Privacy Policy
Your personal information is completely safe with us. Read this policy to learn how bdoak collects, uses, and protects your data.
Introduction & Purpose of this Policy
bdoak is committed to providing a safe, transparent, and enjoyable experience for Bangladesh's online gaming community. Protecting the personal information you provide when registering on our platform or using our services is our top priority.
The purpose of this privacy policy is to clearly inform you what types of information bdoak collects, why it is collected, how that information is used, and what steps we take to protect your data. We believe that transparency about information is the core foundation of a trustworthy platform.
By continuing to use the bdoak website or services, you are considered to have given your consent to the terms of this policy. If you have any questions, please contact our support team directly.
Types of Information Collected
bdoak may collect the following types of information. Each category includes only the information necessary to provide the service.
Identity Information
Information provided when creating an account, such as:
- Full name
- Date of birth (for age verification)
- Email address
- Mobile number
- National ID card or passport (for verification when required)
Financial Transaction Information
Information collected for payment processing and fraud prevention:
- bKash, Nagad, Rocket or Upay account number
- Deposit and withdrawal history
- Transaction dates and amounts
Technical Information
Information collected automatically while using the site:
- IP address
- Browser and device type
- Operating system
- Cookie and session data
- Time of site access and page usage patterns
Gaming Activity Information
To improve service quality and ensure responsible gaming:
- Game play history
- Bet amounts and results
- Time spent on the platform
- Favourite games and categories
Purpose of Data Collection
bdoak collects and processes user information only for the following legitimate purposes. We never use information for irrelevant purposes.
Account Management
Identity information is required to create, verify, and secure your account. This ensures that only authorised individuals can access the account.
Age Verification
bdoak strictly prohibits use of the platform by anyone under 21. Date of birth and identity verification information is used to enforce this restriction.
Financial Transaction Processing
Financial information is used to correctly process your deposit and withdrawal requests and to protect against fraud.
Customer Support
Our 24/7 support team can access your account and transaction information to resolve any issues you have quickly.
Service Improvement
By analysing user experience, bdoak continuously improves its game selection, interface, and functionality.
Responsible Gaming
By analysing gaming activity data, we can identify risky behaviour and provide support when needed.
Cookie Policy
bdoak uses cookies on its website. Cookies are small text files stored in your browser that make your next visit more convenient.
Essential Cookies
These cookies are essential for the site's basic functionality — such as maintaining login sessions. They cannot be disabled.
Analytical Cookies
These cookies are used to understand site traffic and usage patterns. This information helps improve the service.
Preference Cookies
These cookies are used to remember your language preference, game history, and other settings.
Sharing Information with Third Parties
bdoak never sells your personal information to third parties. Some information may be shared in the following limited circumstances:
- Payment Processors: Relevant information is shared to carry out transactions through bKash, Nagad, Rocket, and Upay.
- Technology Partners: Limited information may be shared with providers of hosting, cybersecurity, and analytics services required to operate the site.
- Legal Obligations: Required information may be disclosed in response to valid legal orders or directives from competent authorities.
- Fraud Prevention: Cooperation with investigative agencies may be required in cases of financial fraud or identity theft.
- Marketing Agencies: Your information is never transferred to third parties for advertising or marketing purposes.
We have privacy agreements with every third party we work with, and they are committed to ensuring the same standard of data protection as we do.
Data Security Measures
bdoak applies the highest technical and organisational security measures to keep your information safe.
SSL encryption
All data transfers are secured through high-grade SSL/TLS encryption.
Firewall Protection
Advanced firewalls and intrusion-detection systems are active to prevent unauthorised access.
Two-Factor Authentication
Two-factor authentication for account access provides your account with an extra layer of security.
Secure Servers
Your information is stored on secure servers with regular backups.
Data Retention Period
bdoak retains user information only for as long as necessary. The retention period for each type of information is listed below:
| Type of Information | Retention Period | Reason |
|---|---|---|
| Account & Identity Information | 5 years after account closure | Legal obligations and dispute resolution |
| Financial Transaction Records | 7 years | Compliance with financial regulatory rules |
| Gaming Activity Logs | 2 years | Responsible gaming monitoring |
| Cookie and session data | At end of session or a maximum of 30 days | Functional requirements |
After the specified period, information is securely deleted or anonymised.
User Rights
You have several important rights over your personal information. bdoak respects these rights and is committed to responding in a timely manner.
Right to Access
You may request a copy of all information we hold about you at any time. We will provide it within a reasonable timeframe.
Right to Rectification
If any of your information is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
In certain circumstances you may request that your information be deleted, subject to legal obligations.
Right to Restrict Processing
In specific circumstances you may request that the processing of your information be limited or temporarily suspended.
Right to Data Portability
You may request your data in a structured, commonly used format.
Right to Object
You may object at any time to your information being processed for specific reasons.
Protection of Minors
bdoak is a platform for users aged 21 and above only. We never knowingly collect information from anyone under 21.
Age verification is a mandatory step in the registration process. If we become aware that a minor has opened an account using false information, the account will be closed immediately and any information collected will be deleted.
If a parent or guardian suspects that their minor child is using bdoak, they may notify our support team immediately.
Policy Changes and Updates
bdoak may update this privacy policy from time to time. For any significant changes, we will take the following steps:
- A notification will be sent to the registered email address.
- A clear notice will be displayed when logging in to the site.
- The update date will be noted on the policy page.
- For significant changes, consent may be requested again.
If you continue using bdoak after an updated policy is published, you will be considered to have agreed to the terms of the new policy.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact the bdoak support team.
bdoak Support Team
Our team provides support in both Bengali and English.
Available 24 hours a day, 7 days a week — for instant support.
[email protected]
Up to 30 business days for privacy-related requests.